PANO attaches great importance to the protection and confidentiality of its customers’ privacy, and in particular to their personal data.
In this context, this Privacy Policy will help you understand what personal data we collect and what we do with it, as well as how you can protect your privacy in relation to the services we provide.
1. What type of data does PANO collect about you?
When you subscribe to PANO’s services and whilst those services are being provided, PANO collects the following categories of data:
- Identification data: surname, first name, postal address and email address, telephone number, etc.
- Billing and/or payment data: bank details, payment method, usage, etc.
- Usage data: services subscribed to, products used, usage, communications, etc.
- Customer relationship tracking data: support requests, correspondence with the customer, etc.
This privacy policy applies to the website www.pano-group.com (see the website’s legal notice).
2. How does PANO use your data?
PANO uses your data for the purposes of performing and managing the contract. This includes managing your customer account and the contractual relationship, the installation, maintenance, provision and management of the service you have subscribed to or the product you have ordered, the provision of support and the handling of your enquiries, invoicing for the service or product, the management of complaints and disputes, and debt recovery procedures, including through third parties. This data is retained for as long as is necessary to manage the contract and/or for the statutory retention period. Without this data, PANO would be unable to provide the services you have subscribed to.
PANO may also use your data where it has a legitimate interest in doing so.
Your data will therefore enable PANO to evaluate and improve its services and develop new ones, as well as to carry out customer loyalty initiatives, marketing, surveys and promotional activities. Unless you object, you may receive offers from PANO by post, as well as emails and newsletters containing promotional offers, general information, etc.
PANO may also use your data to comply with its legal obligations (including anti-fraud legislation, anti-money laundering legislation and provisions relating to late or non-payment by the customer) and/or to respond to requests from public and government authorities.
3. How can you manage the collection and use of your data?
You may at any time access your data, rectify it, request its erasure, object to its processing on legitimate grounds relating to your particular situation, or exercise your right to data portability by sending a letter, along with proof of your identity, to: PANO Iraq – Karbala Governorate 56001, Al-Muwazzafin Quarter Building n° 583/3 – Iraq.
You can contact us at any time via the contact form on the website www.pano-iraq.com
However, data required by PANO for the purpose for which it was collected, or necessary to comply with a legal obligation and/or to establish, exercise or defend legal claims, may not be deleted.
When contacting PANO, you may also set out instructions regarding the handling of your personal data following your death. If you have a complaint to which PANO has not provided a satisfactory response, you may contact the Commission Nationale de l’Informatique et des Libertés (CNIL), which is responsible for ensuring compliance with personal data protection obligations.
4. How does PANO ensure the security of your data?
PANO takes the necessary steps to protect the personal data it processes. Your data is processed electronically and/or manually and, in all cases, in such a way as to ensure its security, protection and confidentiality, taking into account its level of sensitivity, through administrative, technical and physical measures designed to prevent unauthorised loss, theft, use, disclosure or alteration.
All our staff and service providers are required to ensure the security and protection of your data.
5. Who has access to your personal data?
Your personal data is processed by PANO, companies within the PANO Group, and its data processors and partners, for the purposes of managing the contract and providing the services you have requested or authorised.
Your data may also be transferred to third-party service providers who provide services, support or advice to PANO.
Upon request, they may also be transferred to individuals and authorities whose right of access to personal data is recognised by law, regulations or provisions issued by authorities empowered by law. PANO’s subcontractors and partners may be based outside the European Union. Where such a subcontractor or partner is located in a country that has not been recognised as providing an adequate level of protection, PANO requires them to comply with its security and confidentiality requirements regarding your personal data and to process your data only for the purposes specified by PANO.
6. Changes to the Privacy Policy
This Privacy Policy may be subject to change, in particular due to changes in legislation and regulations.